Frequently Asked Quesions:
Question: Why does it say delivery time 23:59 for my shipment?
Answer: The time 23:59:00 is shown when a POD has arrived at DSV. Only Mobile scanning or a manually entered POD will have the correct time stamp. The date shown together with the time is the correct delivery day.
Question: Why is more information not shown on DSV’s POD (proof of delivery)?
Answer: More information is not shown on the POD (see below) because it is a public page so DSV don’t want names, weights, etc., to be shown (DSV restrictions).
Question: I was looking for where the shipment is right now but I can’t find the information. Why?
Answer: You can’t see where the shipment is at the moment, only where it has been. If you need more exact information you need to contact your responsible customer support at SWEP.
Question: I was looking for the date when it will be delivered, but I couldn’t find it. Why?
Answer: It is not possible to get information about WHEN it will be delivered. No forwarder could provide that information at the moment. However, you can often make a reasonable assessment based on your shipment’s last location.
Question: I would like to find CMR/POD documents after the delivery.
Answer: POD will be available to view for some forwarders, depending on whether the forwarder has this service on their web page or not.
Question: I would like to track shipments from Slovakia in the same way as we do from other SWEP factories. Why can’t I?
Answer: It is not possible at the moment but we are working on connecting our biggest forwarder from Slovakia to our Track & Trace service. We hope it will be possible to Track & Trace soon.
Question: Why can’t I trace shipments with CombiTrans?
Answer: CombiTrans do not have an internet Track & Trace facility at present.
Question: Why can’t I trace shipment with Spedag?
Answer: Spedag do not have an internet Track & Trace facility at present.
Question: Why can’t I search on my order number?
Answer: Our system does not support this function at the moment, but it is a question we will try to solve in the future.
Question: Who is my “responsible customer support at SWEP”?
Answer: Your responsible customer support is the customer support person you are normally in contact with. You can of course also contact your SWEP sales person. If you still don’t know, contact SWEP (telephone +46 418 400 400 or e-mail
info@swep.net) and we will help you.
Question: I need to find information on a shipment that is not on the Delivery history list and I do not have the invoice number.
Answer: Contact your responsible customer support for assistance.
Question: Why can’t I trace my shipments from SWEP China?
Answer: At the moment it is not possible, but we are working on a solution.
Question: Why can’t I trace on my own PO number?
Answer: At present you can’t use your own PO number. This is something we will look into for a future system.
Question: What does N/A mean?
Answer: It means automatic Track & Trace is not available for this particular shipment, and you need to contact your customer support at SWEP for manual Track & Trace.
Question: Why does it say N/A for shipments with UPS when they have Track & Trace on their web page?
Answer: At the moment we are not connected electronically to the UPS Track & Trace web page, but we are working on connecting to UPS shortly. This is already an ongoing project between UPS and SWEP.
Why does it say delivery time 23:59 for my shipment? 
